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Fieldnote's Monday reports now write themselves
Every Monday, Fieldnote's operations team spent the morning building the same three reports: signups, churn and support volume. Each one meant pulling numbers from Stripe, Intercom and a spreadsheet nobody fully trusted.
The errand
Maya wrote it the way she'd brief a new hire: every Monday at seven, pull last week's numbers, compare them with the week before, flag anything unusual and post a short summary in #leadership. Tally took the numbers, Quill wrote the summary.
“The first week I checked every figure by hand. By the third week I stopped checking.”
What changed
The reports arrive before anyone logs on. The team moved the hours into customer calls, and the leadership meeting starts with decisions instead of reading.
- Three weekly reports, fully handed over
- Eleven hours back per person, per week
- Zero missed Mondays since launch